When the yard is getting used every day, the small stuff piles up faster than most pet parents expect. In Snellville, a dog run, fence line, or the corner of the yard kids cross on the way to the back door can go from fine to frustrating after a couple of busy days, especially when rain leaves things soft and warm weather makes odor more noticeable. That is exactly why our local POOP 911 branch is locally owned and operated by pet parents for pet families, and why recurring service is such a practical fit for real homes here.
Lauvina Herndon
on Google
⭐ 1/5 — HALF-ASSED SERVICE AND AN OWNER WHO CANNOT HANDLE ACCOUNTABILITY. The actual service was consistently rushed, sloppy, and incomplete. Paying someone to clean your yard should not mean walking behind them and finding what they conveniently left behind. The final straw was being told a technician contacted me and received no response. There was no call, voicemail, or text on my phone. Rather than provide proof or correct the inaccurate note on my account, the owner became rude, defensive, and condescending. She started bragging about her ten years in business, mentioning 19 irrelevant customers, explaining what a 1099 contractor is as if I were stupid, and throwing previously waived fees in my face. She had an excuse for everything and accountability for nothing. Apparently, questioning inaccurate information is unacceptable, but performing half-assed work and speaking disrespectfully to a paying customer is perfectly fine. If this is what ten years of experience looks like, that is nothing to brag about. The owner said we were not a good fit, and she was absolutely right—I expect complete service, accurate communication, and basic professionalism. This company provided none of the three. Spend your money elsewhere.