We collect information to provide better services to all of our customers – from figuring out basic stuff like the address and contact information to behavioral information about your pet so we can best provide service to you, to payment information for the services we provide to you.
We collect information in two ways:
- Information you give us. For example, many of our services require you to sign up for POOP 911 service. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card.
- Information we get from your use of our services. We collect information about the services we provide to you on a past, current and ongoing basis.
The information you share with us is not shared with anyone outside of POOP 911.
How it can be corrected
To correct or update your information on file with us you may do so by calling our 1-877-POOP- 911 main contact number to reach your local POOP 911 representative or by emailing your local franchise or our corporate office. All of this contact information is available on our contact page at https://www.poop911.com/contacts.
How it is secured
We work hard to protect POOP 911 and our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
- We encrypt our data using https and PASS (Payment Account Secure Storage)
- We restrict access to personal information to POOP 911 employees, contractors and
agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
How policy changes will be communicated
How to address concerns over the misuse of personal data
To address any concerns you may have regarding misuse of personal data you may contact your local franchise or our corporate office. All contact information is available on our website contact page at https://www.poop911.com/contacts.
For information about our terms of service and use, please visit our terms and conditions page.