If the yard is where your dog runs first and your family relaxes later, poop piles up faster than most people expect. That is especially true in a place like Bedford Park, where pet parents are often balancing busy routines, quick errands, and the simple hope of getting a clean backyard moment without one more chore waiting outside. Our Bedford Park POOP 911 branch is locally owned and operated by pet parents for pet families, and we focus on the kind of cleanup that makes daily yard use easier, not just cleaner on paper.
Callie Iozzo
on Google
I was a customer for over 6 months. Last month, I had my “service” done. There was no poop scooped. I had been dealing with a new tech every week. We had switched where on our property we took our dog. I would text the new tech every time they would message. I received no message from the new tech since I couldn’t update the location in the customer portal. When I got home- my yard still had poop all over. I called and got an email reply back that they would fix that in my account. That’s it. The next week, I was to be serviced again but this time no charge. Once again, there was no dog poop cleaned up. When I looked in my backyard, there were footprints in the snow. My dog hasn’t used the backyard for months due to an issue that we were dealing with. He hasn’t even been out there to play since August. I called thoroughly upset as my money was basically stolen. I requested a chargeback from my bank due to the lack of service the first time. I did take pictures too. Sent them in my multiple emails. And to my bank. Now, I have gotten TWO pay statements for the chargeback from my bank. I had NO SERVICE completed for TWO weeks. One week I was charged, the second I wasn’t. If no poop is scooped then why am I being charged? I have been emailing for weeks. I have called numerous times. No response since early December. Terrible customer service. Also got an email from the CEO about tipping for the holidays during this debacle. While I was having ZERO POOP CLEANED UP