Bedford Park Illinois Dog Poop Service

I was a customer for over 6 months. Last month, I had my “service” done. There was no poop scooped. I had been dealing with a new tech every week. We had switched where on our property we took our dog. I would text the new tech every time they would message. I received no message from the new tech since I couldn’t update the location in the customer portal. When I got home- my yard still had poop all over. I called and got an email reply back that they would fix that in my account. That’s it. The next week, I was to be serviced again but this time no charge. Once again, there was no dog poop cleaned up. When I looked in my backyard, there were footprints in the snow. My dog hasn’t used the backyard for months due to an issue that we were dealing with. He hasn’t even been out there to play since August. I called thoroughly upset as my money was basically stolen. I requested a chargeback from my bank due to the lack of service the first time. I did take pictures too. Sent them in my multiple emails. And to my bank. Now, I have gotten TWO pay statements for the chargeback from my bank. I had NO SERVICE completed for TWO weeks. One week I was charged, the second I wasn’t. If no poop is scooped then why am I being charged? I have been emailing for weeks. I have called numerous times. No response since early December. Terrible customer service. Also got an email from the CEO about tipping for the holidays during this debacle. While I was having ZERO POOP CLEANED UP

Very rude

Best service ever! Jonathan is so quick!

Poop 911 Chicago is one of the best services fr my family. Duke is a very big part of our family and cleanliness is essential. Having not to worry about the yard being clean f and having to clean it ourselves is a blessing. We are getting older, we are busy and this service helps our family keep the yard clean for all functions. My technician Dave is amazing. I would recommend this service to all pet owners. Meet Duke and this is my yard. Thanks Poop 911 and Dave.

service was completely unacceptable/unreliable as there are numerous piles still in the area . price is not accommodating for the service

We’ve been using Poop 911 for 4 years & it’s always been awesome. We started with them in Vallejo, Ca & for the last 3 years in Melrose Park, Il. They text before they come, come in, do the job, and leave without any issues. They are always great with our dog if we’re outside when they come. We never worry about stepping in anything unpleasant. A fantastic service at a great price.

Thank you for your services, really appreciated the communication, updates and how efficiently it was completed. Definitely will be contacting again soon.

I have small yard but it’s is difficult to clean while pregnant. Poop 911 did a great job cleaning it, now my puppy can run free in the yard.

Sometimes if there are leaves present attention to detail gets missed and poop is left behind. Im not talking about a mountain of leaves where you cant see, im referring to a scattering of leaves where all you have to do is pay closer attention.

Edith is the greatest, I leave the gate unlocked and she takes care of the yard.

The yard is poop free! Their team is always courteous and notifies me when they're coming and when they're done. It makes keeping the yard clean with two dogs so easy.

Very friendly on time and does a great job..if u have a dog consider getting this service u wont be disappointed

I have never had an issue with them! My yard is clean and I would recommend them! Great job! See you in the fall!

Poop 911 consistently does a great job every week. Edith takes care of us!

I had no idea that this service even existed until my oldest son happened to see one of your trucks. See, I have severe hip pain and Dave is my angel, he is very nice & he does a great job e every week. I wish that I would have gotten your service 2 years ago.

Poop 911 does a wonderful job of keeping my yard clean for the kids. I get great peace of mind knowing my yard is poop free.

Edith always does a great job! Let’s us know when she’s on her way.

We love our service, our technician Edith is the best! She does a great job and is always courteous. I appreciate her so much!

Great service - been using them for years.

Today I went online to see if a dog waste removal service would be affordable for my family. I found this service and so I decided to click around to get a quote. Of course, like many company websites, they want you to give them all your contact information just to see rates. I hadn't even finished filling the thing out yet (because I was talking with my wife about what she wanted to do), and in that span of time I received TWO texts, TWO emails, and a CALL from the company just to tell me I haven't checked out yet and to offer their help. For crying out loud, it's been like an hour since I entered that info. And I'm already being stalked. Chill out you guys- customers hate this kind of thing. It does not make us want to hire you. I don't want to not hire this business because of something that may seem kind of petty, but when businesses are obnoxious and aggressive like this, it doesn't entice me. I'm sure they do great work but even before hiring them I'm already getting a bad impression. Just leave people be. If you want to send out a "what happened?" email a week later, fine. Makes sense. I would even do that with my business. But being emailed and texted and called before I even get out of my chair is nuts. Stop doing that. P.S. THEY CALLED ME AGAIN LOL. This time I answered and asked the rep if she could pass on my complaint. I can't believe I got two texts, two emails, and two calls in a single day simply because I hadn't yet checked out. P.P.S. 6/14/2025 GUESS WHAT?? If you can believe it, today they emailed me again, and the email was written as if I had been a former customer, which I never was. I think I might have to remove a star now. When I asked to not be contacted again, they should've removed my info from their database, and clearly they did not.

Called and scheduled first clean up. It is supposed to be free. They billed. Gave them a key to use for the gates. Then, they email, they cannot do twice a week only once. Then cancel the next visit. Then show up RANDOMLY on a Saturday. Also with no key. Nope. No thanks. All good.

This is the BEST thing since sliced bread.

This Brenda, company out, did a great job I had hurt my back was not able to clean behind dogs. I was very pleased, keep up good work. Thank you again.

Worth the money

The service is so convenient and seamless. Dave is consistent and does a great job every time.

I love these guys, they keep the yard clean so I rarely have to do it myself.

Very professional and very thorough

Came on time, was quick and got everything! Communication was perfect. I wish i knew of this sooner.

Edith is amazing. She’s so respectful and she communicates with me before coming.

Great service!!!

Keep up the good work haven't stepped in any poop yet

I love it keep up the great work

The young man Jonathan that came was on time and very nice.and professional, I have no complaints. I would recommend this weekly service to anyone who wants to keep their property poop free all year round, plus the price is very reasonable.

Love to come home to a poop free yard

Awesome job, such a relief since he had been several weeks since cleaning poop up

My yard hasn’t looked this clean in awhile. Very good and thorough job:)

The technician Dave a very good job and got everything out of my yard! I highly recommend Poop911! Its a very convenient service! I truly appreciate them! I recommend booking weekly!

Friendly poop picker-upper!

Dependable and consistent. I love the service

I cannot say enough about how grateful I am to POOP 911! I wasn't able to walk on unleveled ground after knee surgeries and this company came to my rescue until I was able to clean up after my boy myself. Jonathan was very faithful in arriving on time; he would call and let me know when he would arrive and when he left he would text me...cannot say enough about how well he cleaned up my yard. So glad that POOP 911 is around...I may need them again and I often refer them to others as well.

POOP 911 HAS BEEN AN ABSOLOUTE GOD SEND FOR OUR FAMILY. WE HAVE 2 DOGS AND AN EXTREMELY BUSY HOUSE HOLD, POOP 911 IS ALWAYS ON TIME AND DOES AN EXTREMELY THOURGH JOB AND KEEPS THE YARD POOP-FREE!!!

Wonderful service!!!! very professional!!!! and demonstrated care for my property and closed my gate back for security see you next time and thank you!!