When the yard is part of daily life, pet waste piles up faster than most people expect, especially in a small, active village where families are in and out, kids want to play, and dogs get plenty of repeat trips outside. POOP 911 in Harwood Hts, Illinois is locally owned and operated by pet parents for pet families, so we understand the difference between a yard that looks okay from the back door and one that is actually ready for barefoot time, kids on the grass, and guests on the patio.
Callie Iozzo
on Google
I was a customer for over 6 months. Last month, I had my “service” done. There was no poop scooped. I had been dealing with a new tech every week. We had switched where on our property we took our dog. I would text the new tech every time they would message. I received no message from the new tech since I couldn’t update the location in the customer portal. When I got home- my yard still had poop all over. I called and got an email reply back that they would fix that in my account. That’s it. The next week, I was to be serviced again but this time no charge. Once again, there was no dog poop cleaned up. When I looked in my backyard, there were footprints in the snow. My dog hasn’t used the backyard for months due to an issue that we were dealing with. He hasn’t even been out there to play since August. I called thoroughly upset as my money was basically stolen. I requested a chargeback from my bank due to the lack of service the first time. I did take pictures too. Sent them in my multiple emails. And to my bank. Now, I have gotten TWO pay statements for the chargeback from my bank. I had NO SERVICE completed for TWO weeks. One week I was charged, the second I wasn’t. If no poop is scooped then why am I being charged? I have been emailing for weeks. I have called numerous times. No response since early December. Terrible customer service. Also got an email from the CEO about tipping for the holidays during this debacle. While I was having ZERO POOP CLEANED UP